Subscription FAQs

Q: When I click submit at the bottom of the first page, I get an error saying my information is incorrect. What’s wrong?

Q: When I click submit at the bottom of the first page, I get an error saying my information is incorrect. What’s wrong?

A: Make sure all of your shipping and billing information is correct—especially the province/state selection. Phone numbers must be numbers only and all required boxes (marked with an *) must be filled out.
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Q: Why is the price on the second page of the subscription process different than on the first?

A: Different provincial taxes affect the final price; when you enter your shipping and billing province, prices are adjusted accordingly (GST, HST, QST, International rates).
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Q: I selected a one-year subscription on the first page, but I am given the option for both one-year and two-year on the second page. Why is this?

A: Just in case you change your mind!
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Q: When I get to Paypal’s site and fill out my billing information I get an error message saying my email address and credit card have already been added to a Paypal account. What does this mean?

A: This happens if you already have an existing Paypal account. If you've ever purchased or sold anything through eBay or many other online sites, you would have most likely used Paypal and signed up for a Paypal account.

Here is how to fix this problem. Visit Paypal.com and click on the links on the left hand side of the home page for if you've forgotten your email or password.
From here Paypal will ask you to fill in a form to try and locate your account info. The account will be tied to an email address and credit card.
Once you have uncovered your account information, return to our site and subscribe again.

If, for whatever reason, you are unable to discover your Paypal account information using their website, call Paypal @ 1-888-215-5506, and they can locate your account by searching using your First and Last name, and/or your email address, and/ or the last 4 digits of your credit card.
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Q: What if I don’t have a Paypal account.

A: No problem. After you fill our your billing & shipping information on our site, follow the instructions and proceed to Paypal. When prompted, select the “I don’t have a Paypal account” or “New User” option.

PLEASE NOTE: Once you subscribe you now have a Paypal account!
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Q: What if I can’t remember by Paypal account information?

A: Visit Paypal.com and click on the links on the left hand side of the home page for if you've forgotten your email or password.
From here Paypal will ask you to fill in a form to try and locate your account info. The account will be tied to an email address and credit card.
Once you have uncovered your account information, return to our site and subscribe again.

If, for whatever reason, you are unable to discover your Paypal account information using their website, call Paypal @ 1-888-215-5506, and they can locate your account by searching using your First and Last name, and/or your email address, and/ or the last 4 digits of your credit card.
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Q: I filled out the first set of forms, but encountered an error on Paypal and stopped the process (closed the browser window). Do I have to start the whole process again?

A: Yes. Return to the Subscribe page on www.heartbusinessjournal.com and fill in your information again. While your info is saved in our database, it is NOT saved with Paypal unless you complete the whole process and receive a confirmation email.
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Q: I received an email from HEART thanking me for subscribing. Am I subscribed?

A: NO! You will receive TWO emails when your subscription has been fully processed: one from HEART that contains your HEART Network login and one from Paypal confirming that your payment went through. You should receive both emails around the same time. If 24 hours has passed and you have not received an email from Paypal, your subscription did not go through. Please try again or call Paypal 1-888-215-5506.
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Q: I don’t want to use Paypal, how else can I subscribe?

A: Complete the first page of the subscription process online. At the bottom of the page click Don’t Use Paypal (pay by check or money order). An invoice will be sent to you within four to six weeks. Fill out the invoice and return it by mail with a check or money order made payable to EKG. Marketing Inc. in the correct amount.

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Q: I don’t want to subscribe online. How else can I subscribe?

A: Send your shipping information and a personal check or money order for the correct amount to:
            607 Talbot St.
            London, ON
            N6A 2T2

Make checks and money orders payable to EKG Marketing Inc.

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